Operations Director

YMCA
Salary
$60,000.00
$70,000.00
How to Apply
Apply Online
Resumes Accepted Until
The YMCA of Metropolitan Fort Worth is looking for a cause driven leader to join the team. Download the Operations Director Playbook HERE
Job Description

The YMCA of Metropolitan Fort Worth is seeking a mission-driven Operations Director to provide strategic and operational leadership for both the William M. McDonald YMCA and the Eastside YMCA. This leader will be responsible for ensuring operational excellence, program quality, and membership growth while building strong community connections and fostering a culture of accountability, hospitality, and impact.

The Operations Director will oversee a broad portfolio including membership, health and wellness, aquatics, playhouse, youth-zone, and youth/family programs, while supporting program directors in delivering high-quality services. This role requires a hands-on leader who can recruit, train, and mentor staff, strengthen member engagement, and ensure branch operations align with the YMCA's mission and values.

The William M. McDonald YMCA, located at Renaissance Square, is a 36,000-square-foot, state-of-the-art facility that includes a wellness center, multipurpose spaces, teen empowerment zone, gymnasium with an elevated track, and expansive outdoor aquatics center. As part of the Purpose Built Community Project, the McDonald Y plays a critical role in breaking cycles of poverty and serving as a community hub for Southeast Fort Worth.

The Eastside YMCA, reopened in 2025, features 16.4 acres of land with a renovated fitness area, culinary arts kitchen, group exercise studio, and outdoor pool. The Eastside Y is an exciting new frontier for community impact in East Fort Worth. The Eastside YMCA is one of 20 Good For You Healthy Hub locations in the Dallas-Fort Worth area.

Together, these branches represent nearly 800+ membership units, with significant growth potential. The Operations Director will lead day-to-day operations, branch special events, and the community campaign portion of the annual campaign, while serving as a liaison to each branch's advisory board.

Our mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up every day. We are cause-driven. We don't just show up, we show up with purpose. As a cause-driven leader you are expected to be:

Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
Nurturing - To care for, support, and help develop through encouragement.
Hopeful - Take an optimistic or positive view of future outcomes.
Determined - To devote full strength and concentrated attention to the cause.
Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!

Qualifications

Education & Experience

  • Bachelor's degree in business, recreation, non-profit management or related field.
  • Minimum 5 years of progressive leadership experience in operations, program management, or nonprofit leadership with direct staff supervision.
  • Proven ability in fiscal management, staff development, and membership growth.
  • Strong interpersonal, communication, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment while building collaborative relationships.
Essential Functions
  • Leadership & Staff Development - Provide direct leadership to program directors and staff teams, ensuring alignment with YMCA mission, values, and culture. Recruit, develop, and mentor staff while fostering a positive, supportive, and accountable work environment. Lead with a hands-on approach, modeling YMCA values of caring, honesty, respect, and responsibility.
  • Operations & Facility Management - Ensure seamless operations, maintaining safe, clean, and welcoming environments at both branches. Oversee inspections, repairs, renovations, and sustainability initiatives. Foster a culture of accountability, collaboration, and continuous improvement.
  • Financial Oversight - Manage branch budgets, monitor performance, and ensure resources are used effectively to achieve membership, program, and fundraising goals. Ensure compliance with YMCA, local, state, and federal policies, including safety and risk management standards.
  • Program Innovation & Quality - Oversee program development and evaluation across youth, family, wellness, and aquatics offerings. Drive innovation by creating new programs that respond to community needs and trends. Establish quality assurance processes, use feedback and outcomes to guide improvements, and invest in staff training and professional development.
  • Membership Growth & Engagement - Develop and execute strategies for membership growth and retention. Lead engagement initiatives such as loyalty programs, community events, and personalized communications. Oversee member onboarding and ensure excellent customer service standards across staff teams. Use membership date to drive decision-making and strategy.
  • Community and Board Relations - Build strong relationships with members, volunteers, and community partners. Support board and volunteer engagement efforts, ensuring alignment with Association goals. Serve as the face of the Y in both communities, engaging partners, strengthening philanthropy, and advancing community impact.
Cause-Driven Leadership Competencies

MISSION
To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

AREAS OF IMPACT
The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

  • Youth Development: Empowering young people to reach their full potential.
  • Healthy Living: Improving individual and community well-being.
  • Social Responsibility: Providing support and inspiring action in our communities.
Required Certifications

COMPENSATION & BENEFITS
The YMCA of Metropolitan Fort Worth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $60,000 - $70,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.