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Responsible for leading and providing operational oversight of assigned YMCA branches and programmatic areas
Job Description
The Vice President of Operations is responsible for leading and providing operational oversight of assigned YMCA branches and programmatic areas. They will provide cause-driven leadership in Association membership, program development, community engagement, leading and developing associates and volunteers, fiscal management, fundraising, facility and equipment stewardship, and community relations.
Qualifications
- Bachelor’s degree in related field with 5-10 years of unit-level executive experience or equivalent combination of education and experience.
- Demonstrated success in managing unit operations (preferably $6 million or greater), and staff and board development.
- Demonstrated experience in accelerating performance and managing talent to support growth and elevate results.
- Excellent communication skills.
- Experience with public speaking.
- Strong interpersonal, verbal, written, and organizational skills.
- Strong collaboration skills.
- Exhibit strong leadership skills; possess a passion for building and maintaining a culture of service delivery excellence.
- Must have high ethical standards and maintain strict confidentiality.
Essential Functions
- Articulate and champion the mission, values, vision, and Association goals to the branch executive directors, branch staff, board members and community.
- Support all policies related to employees that provide membership/programmatic experience.
- Provide leadership and create an environment that fosters staff and participant retention.
- Maintain the safety of all members, program participants, and staff by identifying and correcting risk situations.
- Continually evaluate programming, pricing, facilities, and service delivery to achieve high levels of satisfaction.
- Plan, control, and manage operating costs and expenses.
- Utilizes business intelligence metrics to improve operational results.
- Continually assess performance of branch leadership and create developmental plans and actions that drive career growth.
- Maintain legislative and administrative relationships, ensuring that the Y’s work and service delivery impact is well understood.
- Understand the political and regulatory landscape to assist with service delivery formation, including ongoing working relationships.
- Collaborate with human resources regarding hiring, corrective action and termination decisions, performance evaluation and monitoring, coaching and development, training, and professional development.
- Work with leadership in the development of the organization’s annual budget.
- Identify opportunities for fundraising by cultivating and building relationships with branch volunteers, community leaders, and staff.
- Enhance knowledge and skills through continuous education and training.
- Other duties as assigned.
Cause-Driven Leadership Competencies
- Functional Expertise
- Program/Project Management
- Quality Results
- Emotional Intelligence