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YMCA of Western North Carolina Inc.
This is an incredible opportunity for a dynamic aquatics professional to expand programs and services across the Olympic Peninsula.
Job Description
The Senior Aquatic Manager will lead aquatic operations and the development and implementation of high-quality aquatic programs for the Olympic Peninsula YMCA. The ideal candidate must have a demonstrated track record of delivering high quality programs combined with the ability to manage the administrative components of programming. Strong organizational and time management skills are necessary to ensure that the participants and families have an exceptional experience at the Y. This individual will play a key role in ensuring that our pools are safe, engaging, and welcoming environments for all.
Qualifications
Demonstrated experience with YMCA aquatics programming procedures preferred, including Lifeguard, swim lessons, and familiarity with pool management duties.
Excellent inter-personal communication skills-both written and verbal. Ability to write reports, business correspondence, and procedure manuals effectively and clearly.
Excellent vendor and customer relations skills required.
Must have a thorough understanding of the nature of the YMCA movement, volunteers, and staff in the accomplishments of the YMCA goals, objectives, and mission in the community.
Possess a concern for detail and accuracy and has the ability to delegate responsibility.
Must be highly motivated and possess a positive attitude towards the YMCA, character development, and our mission.
Bachelor’s degree in human services, social services, business, or equivalent, is preferred.
Management experience, preferably in a YMCA or other nonprofit agency preferred.
Prior experience in a membership/customer service-based business is strongly preferred.
Be at least 21 years of age.
Pass a comprehensive background check.
Ability to relate well to children and adults in all circumstances.
Ability to respond to safety and emergency situations.
Essential Functions
- Oversee the development and execution of high-quality, mission-driven aquatics programs across the association (Sequim and Jefferson County pools).
- Drives innovation, participant engagement, and continuous program improvement in accordance with the policies, procedures and standards established by the Olympic Peninsula YMCA.
- Direct and assign staff, follows up on work and provides problem-solving assistance.
- Maintains full compliance with state/local health codes and YMCA safety protocols. Ensures certifications, inspections, and incident reporting are current and properly documented.
- Achieves financial objectives by adhering to an annual budget; scheduling expenditures, analyzing variances and initiating corrective actions.
- Monitors operating, financial statements, and membership targets and program margins.
- Lead recruitment, onboarding, training, and supervision of aquatics staff and volunteers. Aquatics Team includes Swim Instructors, Lifeguards, and Program Coordinators.
- Ensures compliance with certifications, dress code, and YMCA standards through regular coaching, in-services, and performance reviews.
- Achieve a high level of member and participant service satisfaction in all branch departments.
- Ensures proper implementation of staff schedules utilizing the company Time and Labor scheduling system, and implements procedures to provide maximum opportunities for member/staff connections.
- Collaborate and work effectively with all departments to achieve desired results for the Branch.
- Proactively reviews member and participant utilization activities through Daxko Operations.
- Secures all aspects of building operations and physical facilities as it relates to member service; including security measures and inspections in compliance with established procedures; coordinate repairs as necessary.
- Manages and maintains clean facilities, property, and equipment within the branch.
- Maintains the integrity and reputation of the branch through established brand guidelines and remains up to date with the latest marketing campaigns.
- Monitor daily operations to adhere to all Olympic Peninsula YMCA safety standards and policies.
- Follows all association hiring/coaching policies, including tracking applications and following new hire training/onboarding procedures. Employee ongoing coaching will include 30-day, 90-day, and anniversary check-ins.
- Accurately approve assigned timecards in the required time frame.
- Encourage a positive and collaborative work culture.
- Assists in the annual support campaign.
- All other duties as assigned by management.
Required Certifications
Certified to train aquatic staff (e.g., Lifeguard Instructor, Swim Instructor Trainer) or willing to obtain necessary certifications.
YMCA Multi-Team or Branch Leader certification preferred.
CPR and First Aid certification within 30 days of hire.